Privacy Policy

HashZinger ("us", "we", or "our") operates the HashZinger website and provides data scraping services (the "Services"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.

We use your data to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

1.1. Personal Data You Provide to Us:

When you place an order, request a free sample, make an inquiry, or otherwise communicate with us, we may collect the following personal data:

• Contact Information: Email address, name (if provided for inquiries).
• Order Details: Information about the services you request, including platform preferences, package selections, custom requirements, and expected order sizes for free samples.
• Communication Data: Records of your communications with us.

1.2. Data We Scrape (Public Data):

Our core service involves scraping publicly available data from platforms like Instagram, YouTube, LinkedIn, Facebook, TikTok, and other public websites as requested by clients. This data may include publicly displayed information such as:

• Usernames, profile names, contact details (e.g., public emails), follower/subscriber counts, engagement metrics, professional information (e.g., job titles, company names from LinkedIn), and other data points visible on public profiles or pages.

Important Note on Scraped Data: We only collect data that is publicly accessible. We do not collect private data or data behind logins. The scraped data is provided to our clients, who are then responsible for its use in compliance with applicable laws (see our Terms of Service).

1.3. Usage Data (Website Analytics):

We may also collect information on how our website (HashZinger.com) is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This is collected through standard analytics tools (e.g., Google Analytics, Vercel Analytics).

2. Use of Your Data

HashZinger uses the collected data for various purposes:

• To provide and maintain our Services, including fulfilling your data orders.
• To communicate with you, respond to your inquiries, and provide customer support.
• To process payments (though we typically use third-party payment processors and do not store full payment card details).
• To improve our website and Services, including analyzing usage trends.
• To send you information about our services, special offers, or updates, if you have opted in to receive such communications (you can opt-out at any time).
• To comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), HashZinger's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

• Contract: Processing your personal data (like email and order details) is necessary for the performance of a contract with you (i.e., to fulfill your order).
• Legitimate Interests: Processing may be based on our legitimate interests, such as for improving our services, website analytics, or direct marketing (where permissible and with opt-out options), provided these interests are not overridden by your data protection rights.
• Consent: If we rely on consent for specific processing activities (e.g., certain marketing communications), we will obtain it from you separately.
• Legal Obligation: We may process your data to comply with legal obligations.

Regarding the data we scrape: this data is publicly available. Our processing of this public data to provide it to clients is based on our legitimate interest in offering data services. Clients are responsible for their own legal basis when using this data.

4. Data Retention

We will retain your Personal Data (e.g., email, order history) only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Scraped data provided to clients is generally not retained by us long-term after delivery, unless necessary for order verification or dispute resolution, or if part of ongoing service agreements.

5. Data Security

The security of your data is important to us. We implement reasonable technical and organizational measures to protect your Personal Data from unauthorized access, use, alteration, or disclosure. Our infrastructure includes security measures appropriate for enterprise-grade data handling. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws (e.g., GDPR for EEA residents, CCPA for California residents), you may have certain data protection rights:

• The right to access, update or delete the personal information we have on you.
• The right of rectification.
• The right to object to our processing of your Personal Data.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent at any time where HashZinger relied on your consent to process your personal information.
• The right to lodge a complaint with a data protection authority.

Please note these rights typically apply to the personal data HashZinger holds about you as a client or website visitor, not generally to the publicly scraped data we provide as a service (as you are not the data subject of that scraped data in relation to HashZinger).

To exercise any of these rights, please contact us at orders@hashzinger.com. We may need to verify your identity before responding to such requests.

7. Service Providers (Third Parties)

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

• Email service providers for order communication and (if opted-in) marketing.
• Analytics providers (e.g., Google Analytics, Vercel Analytics).
• Cloud hosting providers (e.g., Oracle, AWS) for our infrastructure.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be ableable to use some portions of our Service.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: orders@hashzinger.com.